Loading issues are complex, caused by various factors such as slow internet speeds, server-related issues, and outdated software or hardware, some of which are beyond our control. 

• Please make sure that the device you use has enough storage space. 
• Due to the large size of the file, please use a relatively stable network environment to download, and ensure that there is enough network traffic.

If you still experiencing this issue, please take a screenshot/screen recording and send it to customer support.