How to get Xtra Spin?

Xtra Spin is an additional item that is available after you purchase a coin package in the store.How to get Xtra Spin:Xtra Spin is only avai...

👫How to invite friends and get FREE GIFTS?

Step 1. Get into the game and find your INBOX.Step 2. Open INBOX and find INVITE icon.Step 3. Get into INVITE ...

💰What is Jackpot Token? Where can I get it?

Jackpot Token is a voucher in Jackpot World, 1 token is equivalent to 1 US dollar. You can use tokens for store coins, jewels, and Xtra spin...

❗️️ Where are Wish Spins of the last season?

Don't worry! All your wish spins of the last season are saved in the COLLECTION. Please check the following steps to find your wish spins.

I can’t log in the game❗️What should I do?

If you cannot log in to the game, click the repair button 🔧 on the right-top corner of the login page.The system will start auto-repair.&nb...

Where is my weekly game(Cooking Day, Dragon's Gold, Bingo, Fishing, Treasure Rush) ranking Reward？

If you rank top 50 in the weekly game, the ranking reward will be released 2 hours after the event, which is 5:00AM(UTC), Friday. To collect...

🎱Bingo-Why didn’t I reach the next level after finishing 1 Bingo Card?

The number of Bingo Cards in each level will increase by 1. For example, there’s only 1 Bingo Card in level 1 but 2 in level 2. You need to ...

How do I get FREE COINS?

Everybody loves free coins, and we offer various ways to collect free coins.Log in every day to collect the daily wheel bonus,Collect the ti...

What are pet baskets and how to use them?

Baskets are used for raising Fantastic Pets. You can use them after you become a Lounge member. When you become a Lounge member, the ic...

How to delete slot games?

If you want to remove the game you don't often play to release more storage. Here's how to:1. Press and hold the icon of the game you would ...

How do I update Jackpot World?

For iOS devices:1. Open the App Store on your device.2. Tap the Updates icon on the bottom panel.3. If a new update is available for your ga...

How to restore my previous account through Facebook?

If you have bound your game account with your Facebook, you can get your account back after reinstallation, or change to another device. Ste...

📷How do I take a screenshot?

🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a coupl...

Why I got no reply from Support❓

You contacted our Customer Support but didn't receive a reply? Don't worry, it's likely our team hasn't reached your request yet - please wa...

How to become a Lounge member?

You could become a Lounge member by simply collecting Lounge points and get Lounge passes. Each Lounge pass needs 10000 points, a Lounge pas...

How to get the reward of Lounge points?

If you have 2 Lounge passes, your lounge points will be transferred to coins every day after the game update, you can find the coins in you...

🏆Trophy- Why didn’t I get the sliver trophy even though I fulfilled the condition?

Please be notified that there’s a pre-condition for Trophy -Winning. All trophies can only be won when Map Game is enabled. 🐧Penguin QuestA...

🧩Where is the Piece Factory?

When you get pieces of bonus stamps or legendary baskets, you can find them in the Piece Factory. So where is Piece Factory? ...

🧩How to combine pieces from PIECE FACTORY?

1. Once you have collected 100 pieces of a basket or bonus stamp, you can jump to PIECE FACTORY page. 2.&...

My game crashes or will not load

If your game crashes, freezes or will not load properly please check our troubleshooting tips. Make sure you have also downloaded the latest...

My game is lagging/loading slowly

Game lag and slow loading is usually a result of the game receiving insufficient resources on your device. Both in terms of memory and bandw...

My free games/bonus games missed/froze/crashed

Thank you for reaching out to us, we're terribly sorry to hear you're having this issue with the game.Could you please the following informa...

How to clear cache? (Android)

Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache: O...

I lost my original game account/guest account

I've bound my original game account with my Facebook or SMSIf your original game account is bound with your Facebook or your phone number, y...

I can't receive SMS verification code

To protect player's game account, there is a limit to times that players can receive the SMS verification code. If you can't receive the ver...

STAMP Collection - Where are the previous stamps booklets?

When a season of the Stamps ends, this season of stamps booklet will be stored in your STAMPS COLLECTION. You can see the <Menu> tab o...