We understand your anticipation for ad rewards. If you find that the rewards have not been received, please follow these steps:

1. Log in to the game again:Sometimes, due to network delays or system synchronization issues, rewards may take some time to appear. Logging back into the game usually ensures that the rewards are automatically added to your account.
2.Check if your game data has been updated:You can check your in-game mailbox or reward history to see if the rewards have been delivered.
3. If the rewards are still not received, contact our support team:

We will thoroughly investigate the issue for you. To expedite the resolution process, please provide the following information:
1. Your game account ID.
2. Relevant screenshots of the issue, such as the screen showing that the ad was completed but the reward was not received.
3. The time you watched the ad and any related details (e.g., the ad failed to play or was interrupted).
Rest assured, we will do our best to ensure you receive the rewards you deserve. Thank you for your patience and understanding!