If your game crashes, freezes or will not load properly please check our troubleshooting tips. Make sure you have also downloaded the latest version of the Jackpot World Casino app from the Google Play Store or App Store. We cannot verify the safety of versions downloaded anywhere else. Most game crashing/freezing issues are a result of either poor connection or lack of resources (memory or storage). These issues can usually be fixed by:
  1. Ensuring you are playing on a strong WiFi connection;
  2. Freeing up device memory (by closing apps running in the background) and;
  3. Making sure you have plenty of available device storage by uninstalling apps that you no longer need.
  4. You can also free up memory by removing or transferring videos and pictures from your device.
  5. Restart your Jackpot World Casino app.
If you are still experiencing the same issues, please provide us with a screenshot of the window where you got stuck, which speeds up our troubleshooting.