Players are welcomed to send complaints, issues and suggestions to us. If you wan to contact the customer service, you can press the [Contact Us] button on the top right corner in the Help page to start a new conversation or continue your previous conversation with the customer service.

Your can also report your issues to us via this link:  with a correct email address, or send your issues and your correct game ID to our customer service email:

Please provide the following information when you describe your issues:
the name of the slot machine, game, or event
the specific time when you met the problem
detailed information about the problem
attach the screenshot if possible
E.g. "My free games in the Fortune Babies game froze in the 3rd free spin, and I don't get my free games reward. It happened at about 11:00 AM today. Here is my screenshot."

If it purchase related issues, pleaseIt provide the screenshot of the purchase receipt from Apple/Google with the following information:
Order date
Order ID/Order number
Document No.
Item name
Item price
Type of currency (HK$/USD/AUD)