Where are Wish Spins of the last season?

Don't worry! All your wish spins of the last season are saved in the COLLECTION. Please check the following steps to find your wish spins.&n...

Why is my candy in Candy Carnival not accumulated❓

After the Candy Carnival Challenge is completed, the candy doesn't seem to be accumulated? Don't be afraid, the points are actually accumula...

Jackpot World Win Rate Announcement

※ The announcement only includes the win rates of "May-win" items.※ The announcement does not includ...

Can I win real money in Jackpot World Casino?

As Jackpot World Casino is not a real casino, but a Casino-like game, any jackpot prizes or game winnings are added to your in-game balance ...

Jackpot World Casino Code of Conduct

Jackpot World Casino wishes to offer users a welcoming game environment, we hereby publish our account safety and fair play regulations. We...

My game is lagging/loading slowly

Game lag and slow loading is usually a result of the game receiving insufficient resources on your device. Both in terms of memory and bandw...

Why Can’t I See Ads? Why Are Ads Limited?

In some cases, there will be no ads to watch because there are no new ads available in our game at the moment. This is typically controlled ...

What Should I Do If the Ad Rewards Are Not Delivered?

We understand your anticipation for ad rewards. If you find that the rewards have not been received, please follow these steps:1. Log in to ...

How to Remove Ads in the Game?

If you'd like to remove ads in the game, you can choose to purchase any in-game item worth $4.99 US Dollar or more. Once purchased, you’ll b...

What happens to unopened Stamp Packs and Pet Boxes from the last season?

If you haven't opened your Stamp Packs or Pet Boxes from the last season, here's what happens:1. Pet Boxes will be converted into coins.2. U...