To be eligible for the Grand Jackpot, a minimum bet is required to activate the feature. If the Grand Jackpot indicator appears greyed out or in red, players need to increase their bet to activate the feature. Once they increase their bet, the Grand Jackpot amount will turn white, and the indicator will be displayed like the other Jackpot amounts.

It's important to note that all of our games are programmed with a random number generator (RNG) that ensures everyone has an equal chance to win. However, luck plays a significant factor in winning any jackpot, including the Grand Jackpot.

It's worth noting that if you have met the Jackpot minimum bet requirement and their Grand Jackpot was not activated, you can try to grab a screenshot of the issue and contact Support team with as much information as possible.