Issues with your purchases
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My purchase was not added
If you successfully made a purchase through the App Store and your coins were not added to your balance, something you could try which usual...
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I'm unable to purchase
There are occasions when some coin packages do not sync with game updates, so if you are unable to make a purchase and receive some sort of ...
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I was overcharged
All prices at Lotsa Slots are displayed in US Dollars - if you notice on your receipts and bank statements that you've been charged more tha...
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I accidentally bought coins
We can not charge any purchases without explicit authorization from the player's device,. it's the player's responsibility to ensure that th...
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The World Slots League is covering my Quest
When we introduced the new World Slots League (WSL), we had to re-organise the Live Events At the top of the section you usually find your a...
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Why has my minimum bet increased?
As you progress through the game towards higher levels, the minimum bet amount is scaled on each game to your player level.As your player le...
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The Jackpot Replay
The Jackpot Replay feature is activated by making a purchase for one of the tiers - each tier of the Jackpot Replay has a limit on the prize...
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Pure Profits
This event can win you up to 350% extra coins which can be activated with any store coins purchase. Once ac...
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Check & Win
Get a check mark for every store coin purchase to get a free coin package once filled. Please note that this only includes coins purchases s...
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Level Master
This is an event where you are challenged to reach a certain level to win extra coins by playing the bonus game once target level...
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Reward Storage Box
The Reward storage box is a temporary storage for your stamps and toolboxes collected during spins and upgrades. This ...
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What is Lotsa Clans?
Lotsa Clans is a feature wherein you and your clanmates have the chance to compete with other clans in the Super League. At the end of each ...
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Clan points
You can receive clan points by spinning in any slot and the higher the bet amounts are, the faster you can collect clan points.Our dev team ...
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What is a Fame Star?
Fame Stars are used for the rankings for the quest leader board.
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