While we strive to answer all of our players as quickly as possible, on occasion it may take longer than expected to receive a reply from our Support team.
There are a variety of reasons which may cause a delay, including:
- overflow of incoming tickets
- being short staffed
- technical issues
- occurrences beyond our control
In the event that there is a delay in receiving a response, please be patient and bear with us and we will attend to your concerns as quickly as possible.
It's possible that our team hasn't gotten to your request yet. Please be patient and wait for the notification.
How soon should I expect a reply?
The time it takes for us to respond depends on the complexity of your request and our current workload. It may take several hours up to a few days, and during weekends and holidays, it might take longer. We appreciate your understanding and patience.
Can I get a reply faster by opening more conversations?
Please refrain from opening multiple requests as this can cause delays. Instead, feel free to add any additional details by replying to your original request. We'll get back to you as soon as possible.
I got a reply from a bot instead of a human
If you receive a reply from a bot instead of a human, don't worry, our bots are designed to gather details and assist our agents in helping you more efficiently. If your issue still can't be resolved, simply select "No, I need to talk to someone" and our live customer service agent will get in touch with you.