If you're experiencing issues making a purchase, please try the following troubleshooting steps:
- Check your network connection and ensure it is stable.
- Restart the game application.
- Restart your device.
- Re-login to your device account (Apple ID for iOS).
- Verify your payment method status in your device's account settings to ensure it is valid and up to date.
- Check your device's time and date settings and ensure they are set to automatic.
After completing these steps, please wait a moment and try your purchase again.
There are occasions when some coin packages do not sync with game updates, so if you are still unable to make a purchase and receive some sort of error message, take a screenshot of the message and send to our Support team with as much information as possible (including which package you were trying to purchase) and your User ID Number so we can assist you and investigate the individual package.
Additionally, as we do not actually process any transactions, we also advise you to contact Apple if your problem persists as they may be in a better position to assist you with making purchases through their platforms.