All of our slots are programmed with a random number generator (RNG) that is activated with every spin. It is a state-of-the-art and sophisticated program, designed for fairness, and housed on a secure server.
Every press of the spin button provides each player with an even chance at a winning configuration; however, user experience may differ between players.
All spins have the same probability of success or failure, regardless of the player, his or her level, how many coins he or she has, or how long they've been playing. Also, the machines cannot verify who pays or does not pay for coins, and therefore there is no correlation between paying or non-paying users and the payouts.
Our slot machines are tested countless times by numerous parties running millions of rounds to ensure that they are working properly. They are fair, tested and in no way are the results of a particular player or group of players controlled by us.

While it can be frustrating when you seem not to be winning, it is just a matter of luck. Fortunately, luck changes and a player who may be losing today, might hit the big payout tomorrow! Also, although the payouts are the same overall for all users, the experience may differ between games, so it is always a good idea to try your luck in different machines throughout the day to see where you are the luckiest.

*IMPORTANT NOTE: Our support team can not change the outcome of your gameplay, or the experience you receive, therefore any tickets regarding game payouts will receive a lower priority.