If you successfully made a purchase through the Google Play store and your coins were not added to your balance, something you could try which usually works is to completely close out the app and then reload it.
Sometimes it can take a bit longer for the Google Play servers to sync up with our own, and this restarting of the app a couple of times can jump start that process.
If you have tried this and your coins are still not reflected in your balance, please contact us so we can manually add your purchased coins.
It will also be greatly appreciated if you could provide the Google Play store purchase receipt with the following information to help us check for you faster:
- Order date
- Order number
- Item name
- Item price
- Type of currency (USD/HKD/EUR...)
(Google Play Store will send the receipt to your Email after you successfully make the purchase.)