Our application contains no code that would allow payments or purchases not authorized by the end user, and also there is no way that we could charge any player more than the presented item price. If you see an unfamiliar charge on your statement or you got overcharged. It could be caused by following reasons:

The purchase was authorized by someone who gets access to your device.

Some previous transactions didn't go through when you made the purchase because of network disconnection. Google will reactivate the purchase after gets reconnected to the Google's payment center.

All prices at Jackpot Wins are displayed in US Dollars - if you notice on your receipts and bank statements that you've been charged more than what was displayed in the game, it is likely a result of the exchange rate between USD and your local currency.

Sometimes the Google Play will cause multiple charges to appear on your account. This can generally be due to payment processing issues, or because of complications if a third-party service such as Paypal is used. Generally, excess charges will drop off after a few days.

Please be advised that we process payments solely through Google. Each successful purchase generates a unique Google order number (e.g., GPA.XXXX-XXXX-XXXX-XXXXX) sent to your email, confirming delivery. According to our terms of service, once items have been delivered, they are not eligible for refunds. You may review our policy here: https://spinxgames-policy.com/jackpot-wins/view#jackpot-wins-terms-of-service.

If you suspect an overcharge, please verify that each deduction on your payment method has a matching Google order number. For any charges lacking a corresponding Google receipt, please contact our Support team with as much information as possible - including screenshots of the receipts for the transactions in question, and they will happy to attend to it for you.