If you've noticed a bug in Cash Club and wish to report to the Developers, you can let us know by filling out a Bug Report, following the template below.
The more information we have about the issue, the better our team can identify and locate the issue. When reporting suspected bugs or errors in Cash Club, please know that with players worldwide using different devices, versions, and network carriers; our having as much information and context around the issue as possible is very important.
This information helps us communicate with the developer team and troubleshoot accordingly; along with identifying patterns as to what may be causing the underlying issues.
We very much appreciate you taking the time to help us make improvements.
BUG REPORT TEMPLATE:
Please label your subject line as Bug Report: (name of issue found) when contacting support with the following template information.
Player ID Number: Found at the bottom of the settings page
In-Game Name: Found under profile settings in the upper left-hand corner
Device & Model: For Example, Samsung Galaxy S8
Device Operating System: You can find the operating system on an iPhone by going to settings, then to the general section, and scroll down to Version. You can find the operating system version on Android by going to Apps, then settings, and About Phone/Device (For Example - iOS 11 / Android 10)
Cellular or WIFI? Does this issue happen when you are using cellular data, WIFI, or both? If on cellular, what is your mobile carrier?
Game Version Installed: To check which version of Cash Club you have installed, go to the Google Play / App Store and select the Cash Club App. Scroll down to "About this game" and the last updated information will be located at the bottom of the screen under "Version"
Last Updated On: To check when Cash Club was last updated, go to the Google Play / App Store and select the Cash Club App. Scroll down to "About this game" and the last updated information will be located at the bottom of the screen under "Updated on"
Game Area: In which game mode did the error occur? For Example, was it in the main lobby, a particular slot game, Mansion Quest, Event Activities, or somewhere else?
Description of the Issue: Please include a full and complete description of the issue that you are experiencing with as much relevant detail as possible. This includes any specific actions, or areas of the game the issue occurs, and how long you have been experiencing the issue.
Screenshot/Video: Often a screenshot/video of the problem or 'area the problem is located' is helpful for our team to better understand the described issues.
We ask that replies regarding bug reports use the aforementioned template in addressing their found issues, or provide as much as the above details as possible. Please address your issue by providing relevant and constructive information.