Most players in Cash Club will receive their purchased items immediately after the transaction is processed. However, in rare cases the delivery of items can be delayed due to security settings or processing delays.
If you've successfully made a purchase transaction through Google Play and have not received your items, please first attempt to close and restart the Cash Club app to make sure the purchase items have still not arrived.
If the issue still persists:
Please first sign into your Google Play account to confirm the status of your purchase. It may have been canceled by Google. If this is the case, you will need to contact Google Play support to ensure your information is correct.
If the payment went through successfully and you've still not received your items after restarting the Cash Club App. Contact our support with the following information:
- A Screenshot of your Transaction ID / Order Number [GPA number]
- Which Payment Method/Service you used.
- The date & time of the purchase
- What was the item you purchased