If you are experiencing crashing, lag, unresponsive controls, performance problems, or similar issues within the iOS version of Cash Rally, please first try performing the following troubleshooting tip store to resolve your issue.
Primary Checks:
1. Check your internet connection:
Please make sure your device is connected through WIFI,3G,4G, LTE, or 5G.
If on WIFI, Please check that your router is currently connected to the internet.
2. Close & restart the App: Many performance issues are resolved through restarting.
3. For lag issues or crashing issues: Try closing all non-essential apps that may be consuming device resources.
If multiple apps are open in the device background, it may cause your gameplay to lag or slow performance.
Additional Troubleshooting:
For more serious performance issues; it may be advised to try and clear the storage data of the Cash Rally App. For Apple users, please use the following steps
1. Launch the Settings app on your iPhone or iPad.
2. Tap General
3. Tap iPhone Storage.
4. Scroll through the list of apps until you find Cash Rally.
5. Two options will be presented on the screen. Offload App and Delete App.
By Selecting Offload App, Cash Rally storage information will be removed. However, by re-tapping the App Icon on your Home Screen, the game will download and your previous data will be saved.
By selecting Delete App, Cash Rally and all storage, data, documents, and information will be fully deleted and all data will be removed.
Warning：
- It is highly advised you first connect & sync your account data to Facebook prior to the steps above, otherwise, you may risk losing your account data.
- For instructions on how to sync data to Facebook, please visit our guide here.
- Should the problem continue to persist, please contact Customer Support and we'll do our best to resolve your issue.