We apologize for the inconvenience you may have experienced. There are three possible reasons why you are unable to receive coins from the link.
The gift can only be claimed once per day, and it's possible that you may have already claimed it before.
Q1: Why can't I claim coins in the Email?
A1: Your email is connected to multiple game accounts (typically one active and one inactive). Recall rewards can only be claimed by the inactive account that received the email.
Please contact Customer Support for further assistance.
Q2: Why can't I claim coins in the Facebook Post?
A2: Every reward link is designed for one-time redemption only. If you click several reward links in one day:
- You might mistakenly reopen an older, already-claimed link from a previous post
- New posts sometimes contain recycled links you've previously used
If none of the reasons listed above apply to your situation, please contact Customer Support for further assistance and support. The Support team will do their best to resolve your issues.