FAQ

What is the Cash Frenzy VVIP Web Shop?

The Cash Frenzy VVIP Web Shop is a new platform offering players more value when purchasing in-game currency. Enjoy at least 20% more rewards per purchase through the Web Shop!

How do I claim the Web Shop Daily Bonus?

The Daily Bonus is available once per day (Eastern Time). A pop-up will appear upon your first login to the Web Shop each day. 
 
Claimed bonuses will be automatically sent to your Cash Frenzy app inbox. Please check the example screenshot below.

How do I claim the items I purchased from the Web Shop?

After completing your purchase, you can return to the Cash Frenzy app and claim your rewards through a reward pop-up. 

Web Shop Login

How do I log in to the Web Shop?

Currently, the Web Shop is available to a limited number of players. As we continue to improve the Web Shop, we will gradually expand access. We offer the following login methods:

  • Via Facebook:
    • If your Cash Frenzy game account is linked to your Facebook account, you can use this option to log in.
  • Via the Cash Frenzy app:
    • If you have the Cash Frenzy app installed on your mobile device, you can log in using this method. Please note that the process may differ between the PC and mobile versions of the Web Shop. Follow the instructions on the login page for guidance. 

Please note that even if you are a Cash Frenzy player, you may not be able to log in if your account is not currently on the access list.

How do I log out of the Web Shop?

After logging into the Web Shop, you can log out by clicking the profile icon in the top-left corner of the page and selecting the logout option.

Web Shop Daily Bonus

Who can claim the Web Shop Daily Bonus?

Only eligible players with access to the Web Shop can claim the Daily Bonus.

How do I claim the Web Shop Daily Bonus after logging in?

The Daily Bonus is available once per day (Eastern Time). A pop-up will appear upon your first login to the Web Shop each day. 
After claiming, check the countdown timer in the top-left corner of the Web Shop page to see when the next bonus becomes available.

Where does the Daily Bonus go after I claim it in the Web Shop?

Claimed bonuses will be automatically sent to your Cash Frenzy app inbox, in the section called "Daily Gift." Please check the example screenshot below.  
 
The Web Shop Daily Bonus is valid for 24 hours, so please claim it promptly in the game app.

Web Shop Purchases & Payment

How do I purchase items from the Web Shop?

Log in to the Web Shop, select the bundle you want to purchase, and complete the payment. Payment methods may vary depending on your region. Please click on the bundle you are most interested in and see your available options.

If you pay by credit card, your receipt will be sent to the email address you provided. If you use another payment method, like Apple Pay, the receipt will be sent to the email linked to that account.

How do I claim the items I purchased from the Web Shop?

After completing your purchase, you can return to the Cash Frenzy app and claim your rewards through a reward pop-up. 

If you purchased a bundle that includes a special game (such as Spin Up or Lotto Up) in the Web Shop, once you return to the game app, a pop-up will appear prompting you to collect the rewards and play the corresponding game.

What should I do if I don't receive my rewards after purchasing in the Web Shop?

If your Cash Frenzy app is online but you’re currently in the middle of a game, you might not see the reward pop-up right away. Please return to the Lobby in the game app.
 
If the pop-up still doesn’t appear, please close the app and reopen it.
 
If the issue persists, please contact our customer support team for assistance: Customer Support
 
Please try to provide as many details as possible, such as a screenshot of your receipt, your player ID, or a clear description of the issue.

Can I use coupons when purchasing in the Web Shop?

Currently, in-game coupons cannot be used in the Web Shop. However, we regularly offer exclusive promotions to ensure you get the best value!

Is the Web Shop secure?

Yes, the Web Shop utilizes advanced encryption technology to safeguard your payment information.