My purchase was not added?

If you made a purchase but didn't receive the items you bought, please try the following ways.1. Please allow them a few minutes to go into ...

My purchase was not added? (iOS)

If you successfully made a purchase through the iTunes store and your coins were not added to your balance, something you could try which us...

How to find my receipt in Google store?

Here are the steps to check your receipt from Google Store.- Visit https://pay.google.com/-Sign in your Google account-Click Subscription an...

How does Happy Wheel work?

If you buy a coin package, you will activate the chance to make a second purchase for Happy Wheel which is at the same price of the bought c...

Why is my transaction declined (ios)

If your payment method is declined in the App Store or iTunes StoreTo complete your purchase, add a different payment method, then remove th...

Why is my transaction declined (Android)

Fix payment issues like declined transactionsIf you have problems paying for Google products, you might need to fix a problem with your paym...

I got overcharged/unfamiliar charge(s) (iOS)

There is no way that we could charge any player without the player's authorization, or charge any player more than the presented item price....

I got overcharged/unfamiliar charge(s) (Android)

There is no way that we could charge any player without the player's authorization, or charge any player more than the presented item price....

I accidentally bought coins/boosters

We can not charge any purchases without explicit authorization from the player's device, and unfortunately, it's the player's responsibility...

How do I buy coins or other items?

Here are the different ways you can purchase coins in Jackpot Crush:Web Store: For our most cost-effective packages, visit the Jac...

When will the refund be processed?

The refund process involves approval from Jackpot Crush, then Google, and finally your bank/payment institution. Once Google approves, the f...

What's the difference between buying coins on the official website and buying them in the game?

Purchasing coin packages on the Prime website offers several key advantages over ...